We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
The MSI PRO DP21 14M is engineered for professional performance in a small form factor. Powered by the latest Intel Core i5-14400 processor, this barebone system delivers reliable speed and multitasking capability, making it ideal for office productivity, digital signage, or a compact home workstation.
Barebone Flexibility for Custom Builds
Designed as a barebone PC, the PRO DP21 14M offers maximum flexibility. With no pre-installed RAM, storage, or operating system, it gives you the freedom to configure memory and storage options that best match your workflow, ensuring a tailored build to meet your exact needs.
Efficient Small Form Factor Design
The PRO DP21 14M boasts a sleek and space-saving Small Form Factor (SFF) chassis. Whether it’s placed vertically or horizontally, its compact size makes it a versatile fit for offices, retail counters, or home setups without compromising on performance or expandability.
Advanced Graphics and DDR5 Support
Equipped with Intel integrated graphics and support for DDR5 memory, the PRO DP21 14M ensures smooth visuals and efficient system performance. From everyday multitasking to media playback, it handles workloads seamlessly while keeping energy consumption low.
Dual HDMI and Dual LAN Connectivity
This mini computer is built for connectivity, featuring dual HDMI outputs for multi-monitor setups and dual LAN ports for stable, high-speed networking. Perfect for professionals who need reliable connections and expanded display capabilities for productivity.
Next-Gen Wireless and Bluetooth
Stay ahead with the latest wireless technologies. The PRO DP21 14M comes with WiFi 6E support for faster, more reliable wireless connections, as well as Bluetooth 5.3 for seamless pairing with peripherals, headsets, and other devices.
DDR5 RAM & Easy to Upgrade
Internal hardware (1 x M.2 SSD, 2 x 2.5” HDD/SSD, 2 x SO-DIMMs) is easily upgradable by removing the top panel. Dual-channel DDR5 modules (2 x SO-DIMMs, up to 64GB RAM) deliver stable and high-speed memory.
PERFORMANCE
Processor | CPU
Intel Core i5-14400 10-Core 3.50GHz - 4.70GHz CPU
Memory | RAM
Supports up to 64GB of 5600MHz DDR5 RAM
Storage Type
SSD / Solid State Drive
Solid State Drive | SSD
1x M.2 slots and 2x 2.5" Drive Bays
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Intel UHD Graphics
Audio | Speakers
No Built in Speakers
Power Supply
120W AC Power Adaptor
DESIGN
Form Factor
Mini PC
Keyboard
Not Included
Colour
Black
Dimensions (WxDxH)
204 x 208 x 54.8 mm
Weight
1.27 kg
FEATURES
Operating System
No Operating System Included
Ethernet
Gigabit Ethernet (RJ-45)
Wireless
INTEL Wi-Fi 6E/AX211.NGWG.NV
Bluetooth
Bluetooth 5.3
Optical Drive
No Optical Drive
Ports
Rear I/O 1x USB 3.2 Gen 2 Type C 1x USB 3.2 Gen 2 Type A 2x USB 2.0 Type A 1x RJ45 1x HDMI out (2.1) 1x DP out (1.4) 1x COM Port 1x Kensington Lock
Front I/O 1x USB 3.2 Gen 1 Type C 1x USB 3.2 Gen 1 Type A 1x USB 2.0 Type A 1x Audio Mic-in 1x Audio Headphone-out
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
